1. Please check ensure that the built-in type-C or thunderbolt 3/4 port of your computer support USB Power Delivery Protocol .
2. The original type-C power adapter is preferred.
3. Some high performance gaming laptops often require more than 130W for charging, which can lead to the symptoms of not being charged or charging slowly.
4. Check the dock accessories, especially the type-C data cable and the power adapter that comes with it. It would be better to switch to other options to test.